Refund And Return Policy

At OzTech Emporium, we strive to ensure complete customer satisfaction. We accept returns for defective and non-defective products as well as exchanges. Our return policy applies to items in new or slightly used condition, and you have 21 working days from the date of purchase to initiate a return or exchange. Returns can be conveniently processed by mail, and we provide a free downloadable and printable return label for your convenience. Best of all, there are no re-checking fees, making the process hassle-free.

We don’t accept returns due to carrier incompatibility or government restrictions. All our devices are factory unlocked and will work with any Australian or international network that supports the device’s bands and technology. Please check compatibility with your carrier before purchasing.

Return

At OzTech Emporium, we guarantee your satisfaction with your purchase. You can refer to the following instruction for returns and refunds

1. OzTech Emporium provides a 7-day Early Life Failure (ELF) or Dead On Arrival (DOA) return policy. In the event that the product ceases to function, it is imperative to promptly notify us. Any DOA products shall be promptly replaced. All accessories and items being returned must be in their original condition; failure to meet this requirement will result in the product being repaired instead.
2. Furthermore, you can return the device in case any problem is reported within 21 days from the day of purchase. After the return period is over, OzTech Emporium do not entertain returns.
3. As per the ACCC’s regulations, we will resolve the minor issues found in our phones with either repair or replacement, as the case may be. However, there will not be any refunds on purchases made under the buy-now-pay-later model using methods like After Pay, Zip Pay, Latitude Pay, etc.
4. The item should have the purchasing slip as a record that you bought the particular device from us.
5. The item should be returned with the original packing and all the accessories that were provided with it.
6. In the case of a wrong shipment or the device having manufacturing defects, OzTech Emporium provides the necessary compensation as soon as we are contacted.
7. If you have used the device, it should still be in new condition, i.e., without any visible spots or scratches. It should not possess any signs of damage. However, it is important to note that OzTech Emporium retains the right to refuse a return if the product is found to be in an unreasonable and/or used condition.
8. When a wrong order is delivered to you, please do not open it especially if it is brand-new, OzTech Emporium replaces it immediately after you report to us. If you ask for it, you can also be compensated with a full fee refund, including the shipping charges.

9. When returning a device for any reason, a restocking fee of at least 25% will be applied, and this fee may increase depending on the device’s condition.
   To be eligible for a return, the device must be fully unlocked, restored to its factory settings, and shipped back in its original packaging. Failure to comply with these requirements may result in OzTech Emporium rejecting the return.

Money Back Guarantee

If you do not find a phone or a tablet according to your requirements and want your money back, you can claim it at the customer care centre. We offer you a money-back guarantee if you want to return your device in 21 days. Money back guarantee return policy includes the following terms:

The device should possess all the original accessories that were sent with it.

All the manuals and necessary packing are to be returned with them.

It should be undamaged, free of cuts or marks on its body.

The refund amount does not cover the transport charges as they were paid to the delivery services.

If you order a replacement of your device for another model after using it, you may have to pay a restocking fee of up to 25%.

For any further assistance, you can consult our customer care department anytime. They will provide you with all the necessary information you need to know about our payment methods or our return policy. You have to tell them your invoice number and product description, and they will promptly assist you.

Insurance

We highly advise you to consider insuring your order, as there is a possibility of damage or loss during the delivery process. Insurance is an optional service, and the associated fees are specified on the product page.